FAQs

When registering as a member, users can choose to sign up as either a Freelancer or an Employer on the registration page. By default, the selection is set to Employer. If you wish to register as a Freelancer, please be sure to adjust this option. In case you choose the wrong option, you can always delete your account and re-register.

Freelancers work on projects offered by Employers and can also offer services that Employers can purchase. Employers post projects that Freelancers can choose to work on and can also buy services provided by Freelancers.

A project refers to a task offered by an Employer who needs assistance with specific work. Freelancers can send proposal and communicate with Employers to offer their skills and take on these projects. A service, on the other hand, is a task provided by a Freelancer based on their expertise. Employers can purchase a service if it meets their requirements for the task at hand.

Our platform support both digital project/service and physical project/service. Example of digital services include logo design, web design, and programming. Example of physical services include home services like house cleaning, carpet cleaning, outdoor and gardening like grass cutting, home improvement, etc. There are 6 categories related to physical services include Home Services, Outdoor & Gardening, Repair & Maintenance, Moving & Transport, Personal Services and Education.

When users register on our website, they are automatically assigned a startup package (or a free upgrade package, depending on the current offer). The package is determined by the user type selected during registration, either Freelancer or Employer. This package allows users to start posting services or jobs immediately. There are limits on the number of services (for Freelancers) and jobs (for Employers) you can post on our platform. You can post services or projects based on the credits available in your account, which are assigned during registration. If you’re a Freelancer with multiple services to offer or an Employer needing more job postings, you can purchase additional packages. For more details, refer to our user guides on Freelancer Packages and Employer Packages. We charge fees for all projects and services on our marketplace, along with a processing fee for payouts. NOTE: Please contact us if you need further assistance on fee charges.

Payments on our platform is in MYR (Malaysian Ringgit). We accept payments via PayPal, Stripe, internet banking, and cash deposit. Please note that payments for Freelancer or Employer packages are only accepted in MYR. For Wallet deposits, we accept both USD and MYR. Payments made via Paypal abd Stripe are automatically approved, while payments through internet banking and cash deposit are processed and approved manually. If you don’t have a PayPal or Stripe account, we recommend creating one. You can find information on setting up a PayPal account and details about transferring and receiving money on their website. For more details on Freelancer Packages, Employer Packages and Wallets, please refer to our user guide. Freelancers should check out our Freelancer Quick Guide, and Employers should refer to our Employer Quick Guide.

If you plan to advertise your business on our website, please reach out to us. We provide banner advertisement service where your business banner will be displayed at strategic places across our website.

Turn your daily drive into a way to support the freelance community and unlock exclusive lifetime benefits! The Freelansa.my RoadCrew Program is a special community ambassador initiative where members help promote Freelansa.my by displaying our official sticker on their vehicle. In return, approved participants will receive a Lifetime Membership upgrade on the platform.

You can delete your account from the member dashboard. All information related to the account will be deleted. You can always register again at any time. If your wallet has money, please contact us before deleting your account. We will refund the money minus the processing fee.